SHIPPING

Our delivery is using JNE. Your delivery fee will appear in the Confirmation Order, which shows after you have selected your items and completed your contact details.

1. “Ship at the Same Day” if orders and payment placed before 14.00 (or 2 p.m) for ready stock item , from Monday to Friday.
2. If you confirmed on FRIDAY (after 2 p.m), your order will be processed on Monday next week. We also do not process order on public holidays.
3. Customers are responsible if JNE can’t deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.
4. Charncollgifts  will give free shipping to the customer if we make mistakes in typing the address.


RETURN POLICY

We make personalized gift-giving easy and letter-perfect -- We guarantee it!

We inspect every item again for quality and accuracy before it ships to you or someone special.

 

We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 7 days of receipt.

 

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at order@charncollgifts.com if you have questions about personalization, before placing your order.

 

Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.


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